Knowledge, Inc. provides information technology support services that will improve operations and enhance the productivity of any organization.  We start every client relationship with an initial assessment of the current IT infrastructure and provide recommendations to  ensure that your infrastructure meet industry standards. Upon completion of the assessment, we provide a report outlining necessary upgrades and ongoing network and IT support services. Our services will meet all the needs of the end-user as well as IT infrastructure maintenance.

Remote Mangement 24 x 7:

  • Patch Management
  • Asset Management
  • Alerting through cell phone or email

Cloud Backup and Disaster Recovery

  • Secure Offsite Backup
  • Business Continuity Analysis
  • Automatic Real-Time Transparent Backups
  • Mobile Access to Data
  • Remote Office Setup for telecommuters
  • Design and implementation of backup systems for critical infrastructure - servers, workstations and databases - based on industry standard RTO and RPO benchmarks
  • Built-in Disaster Recovery

Email Solutions

  • Cloud-Based Email Solutions
  • Office 365
  • Hosted Exchange

Remote Helpdesk Support

  • Unlimited remote desktop support
  • 24 × 7 help desk support located in North America
  • 24 × 7 computer and network support
  • Single point of contact for all escalated issues that are not resolved remotely by help desk

On-site Support

  • On-site support on scheduled and as-needed basis
  • Network engineers who can communicate in plain English, not techspeak
  • IT budgeting and technology integration

 Network Security Management and Monitoring

  • 24 × 7 cloud monitoring and management of network equipment, servers and workstations
  • Mobile device configuration and management
  • Network design and implementation
  • Configure and manage firewalls
  • Install, manage and update antivirus, anti-spam and anti-malware solutions
  • Install and manage software updates and patches

 Server Deployment

  • Email, file and database server deployment and maintenance
  • In-depth knowledge of hosted and on-premise server solutions

 

Get in touch with us and will be glad to guide you in the right direction